Our fees may be paid in cash at the time of services or by making a wire transfer to our bank accounts. Mobile Bank Card payment through our POS Terminals may be done on site upon request in advance. On-line payments on our website with Credit and Debit Cards are processed by Barion or CIB Bank.
Transfer with PayPal (and certain Bank Cards through PayPal) is also available.
A hand-written Medical Report in English and invoice is offered to each patient who pays on site at the time of the services or paid in advance. A typed electronic Medical Report and Itemized Invoice in English is the alternative option provided upon request. The basic processing time is within 5 working days and the documents will be sent via email in printable pdf attachments, digitally signed and securely locked. Additional charges may apply for urgent document processing requests.
We may accept Medical and Travel Insurance with Third Party Payers’ guarantee.
If you are not certain that your insurance policy is accepted by us, then please ask and we will contact your insurance company to establish a direct payment. Prices and Fees are determined in EUR, but can be paid in HUF, USD, or GBP as well at the daily exchange rate.
For cash payments we use XE Currency Exchange mid-market rates. For mobile card payments our machines charge in HUF. We define the amount of HUF to be paid by using our bank, CIB bank’s EUR selling rates – CIB bank valuta eladási árfolyam (“CIB eladás” column).
Discounted Prices and Fees are available through Cooperating Partners, contracted Insurance and Assistance companies. Prices and fees may vary according to available private insurance.
Health Guard Hungary® makes all possible efforts to have our doctor ready to see patients in a timely fashion. Therefore, we reserve the right to charge a “no show” or “cancellation” fee for any requested but cancelled services. If an arranged Specialist service request is cancelled more than 72 hours before the set time of the patient-doctor encounter, then only the File Fee will be charged to the Requesting Party. If such a service request is cancelled less than 72 hours before the set time of the patient-doctor encounter, then our full service fee will be charged to the Requesting Party.
If a House Call or Office Visit request is cancelled more than 90 minutes before the set time of the patient-doctor encounter, then only the File Fee will be charged to the Requesting Party. If such a service request is cancelled less than 90 minutes before the set time of the patient-doctor encounter, then our full service fee will be charged to the Requesting Party.
If we cannot find the patient at the location specified in the house call (home or hotel visit) service request, or the patient does not show up in the given office location at the given time, then our full prices will apply.
For early cancellations, depending on the circumstances, the level and urgency of the services arranged, these fees may range from 80-170 EUR.
Our general waiting time for scheduled urgent office visits, appointments is 30 minutes and for urgent house calls is within 60-90 minutes. The patient must be available for the house call from the time of the request, as our doctors may come anytime over the next 90 minutes (e.g. it may be only 5-10 minutes if our doctor happened to be close to the given location).
Surcharges apply for requested very urgent visits within 30 minutes.
If you request and we accommodate an exact time appointment as per your wish, with much less flexibility of waiting time on your part, then extra surcharges may apply. We offer that our doctor will be available for that “exact time appointment” within a +/- 10 minutes time frame.
We reserve the right to increase our usual and customary prices by 30 – 100 EUR for delinquent payers (second or third party) without any further notice. We consider a payer delinquent if they have an unsettled balance for more than 60 days after the receipt of our invoice. Certain extenuating circumstances may be given consideration if properly requested in writing. We also reserve the right to add the unpaid balance to the next service orders’ charges in part or in full.