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Service Requests

Information for Medical Service Requests

When you need our help, we are ready to take action

To avoid misunderstanding and errors, please read this section carefully before contacting us.

We are a premium level private medical service provider and therefore fees will be charged to you.
We do not give free telephone advice.
We do NOT accept any public service or government type insurance, such as the Hungarian TAJ card or the European Health Insurance Card, and we do not give free advice where such public services are available. TeleConsultations need to be paid in advance if you want our English-speaking Assistance about the possible ways and mode of access to medical care with your TAJ card or EHIC.

We may accept certain private insurance such as Allianz World Care or CIGNA after proper policy checking.

If you have Allianz (Worldwide) Care, then have your policy number ready and register with us here.

If you have CIGNA, then before you call us, read info and register here.

If you have a valid travel or private medical insurance, then you may get reimbursement based on the medical report and itemized invoice we give you at the time of the services provided.

If you are paying for our services then please check our prices and fees in advance before calling us.

Our prices vary greatly based on the complexity of the case, the requested speed and the expected convenience on your part. For example, a prescription for Emergency Contraception in our office (clinic) on weekday daytime may cost only 80 EUR, or an office (clinic) non-urgent visit for a simple medical problem (such as a cold and cough) may cost 140 EUR. Base price for Urgent House Calls within 3 hours starts at 440 EUR during weekday daytime. However, an urgent House Call base fee at Christmas Night, may start at 800 EUR.
See the details in our Price List. Consider Discount fee options.

English speaking TeleConsultations for a fee are done by our US trained and Board Certified Doctors via Phone, Skype or WhatsApp.
TelePrescription service may be a fast and lower price option for medications advised by your regular doctor.

If you accept our prices and are about to contact us, then please have these ready:
– the full name of the patient and the caller (if different)
– your exact location. Exact name, address, local telephone number of your hotel or hostel. If you are staying in private flat, apartment or Airbnb, then we will need an exact address with postal code (district), street name and number, level/floor, door number, what is written on your door, where is the door located on the floor. We also need a doorbell number/gate code, instructions how to get into the building. Giving us your phone number may not be sufficient if we cannot reach you on phone numbers outside of Europe. We may be able to call local and within EU phone numbers.
– a valid, original picture ID (passport, driver license, national ID card) of the patient, that must always be presented for all visits
– your bank card, if you plan to pay with that. We may charge a part or the entire visit fee in advance and cancellations may occur at full price kept.

Please note, that contact via email, Skype and WhatsApp may be limited and we may respond with some delay, especially at nights. If you do not get a response to your message, and you are ready to pay for urgent services, then call our 24/7 hotline: +36 1 7866658.

In the evenings, at nights, on weekends and holidays please contact us only if you are ready to see the doctor within 1-3 hours.
If you order a doctor visit, that cannot be cancelled for free.
Cancellation fee may be 80-320 EUR at our discretion, but full fees apply at most times.

All Contact Options