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Telemedicine Terms and Conditions

Telemedicine Terms and Conditions for Bank Transfer Payments

When you make bank transfer always use a Reference (“Közlemény” field in Hungarian): yyyymmddXY

Your payment “Reference” should be your desired date of consultation with numbers (yyyymmdd) and your name’s initials (XYZ), e.g. 20200325JD (2020 March 25 for John Doe).

If you did not use the Reference number, then your payment may not be identified and may not be valid.

We will also need some Personal Details.

TAJ card (Hungarian National Health Insurance) number, if you have one:

EHIC card (European Health Insurance) number, if you have one:

Private Medical Insurance with Policy Number:

Family Name:

Given Name:

Date of Birth in a clear format – day month year – dd Mon yyyy (e.g. 06 Jul 1985):

Passport or other Photo Identification Documents’ Number:

Country of Residence:


Telephone number with country code (e.g. our number is “+36 1 7866658”): +

Please attach a copy of your Passport or other Photo Identification Document to your email response!

Please attach a copy of your TAJ card, if you have one!

TAJ card and EHIC card are not absolutely necessary, but may simplify your prescription process a great deal.

After Payment has arrived as well as all documents, answers and consent are given to our data collection request email, we will contact you within your chosen and paid time frame (that is <3 hours as standard, <1 hour or <15 minutes as urgent services) on your given contact number – Telephone, WhatsApp, Skype.

We will try to call you at least 3 times, separated by 5-15 minutes at least.

The fees you will pay are not refundable, if you are not available for the Teleconsultation for any reason, as we invest our time and efforts in these arrangements.

You may reschedule the appointment only twice and only within the first 6 months after your payment date. Rescheduled Teleconsultation time spots will be given at our convenience and rescheduling fee of 10.000 HUF may apply.

You must also send us a copy of your passport and approve that we enter your data and medical report into the EESzT, the Hungarian National Electronic Health Service Space (EESZT).

Based on the above information given we may issue Electronic Prescriptions to the Hungarian National Electronic Health Service Space (EESZT), the cloud that handles prescriptions between medical providers and pharmacies. We can send them in within 3 hours generally.

More urgent services are possible for extra fees.

Due to the nature of the EESzT operations, we cannot fully guarantee, that such functions will work with a 100% certainty all the time. If the electronic system fails, than we may offer you paper based prescriptions to be picked up in our office within 24 hours at no further charge. Urgent delivery of paper prescriptions to your location in Budapest may cost some extra.

If due to electronic system failure we are unable to provide you with the requested prescriptions in any of the above manners, then we will return 50% of your base fees. The return does not apply for the possible additional extra fees and surcharges.

By sending payment and responding to our email you accept our General Terms and Conditions, including but not limited to the following.

The given price quote is valid only if you make the payment as instructed, send us the requested document copies and will not request further unjustified assistance due to missing, not reading or not following our instructions.

Some examples of additional fees that we may charge, if you give us extra work and burden:
3000 HUF – if you do not use the given Reference Number with the payment.
3000 HUF / each telephone call / email exchange, if you request further unjustified assistance due to missing, not reading or not following our instructions.

No refund for cancellation is possible after the payment is done. Refund may be given at our sole discretion. You may forfeit (lose) 50-60% of your base fees, if you are not paying the possibly applied extra fees due to your failures. We may return 50% of your base fees if you paid with instant bank transfer from a Hungarian Bank Account.